Then go ahead to recount all the possible that might have led to your suspension. In addition, Etsy can deny your refund claim if: Rather than rely on Etsys protection plan, its always better to avoid getting scammed in the first place. To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. Etsy would then prohibit all form of buying and selling activities from occurring on your account. Normally, Etsy is not in the habit of giving heads up before suspending an account. With a suspended account, shop owners are also prohibited from creating new product listings. But you would need to login to your Etsy account using a web browser. If others have fallen for this scam, they most likely have written negative reviews., Check the details on your shipping confirmation email especially the shipping address, package size, and weight. You would be required to respond to their request within 5 days after which you would be up for a possible suspension. Many scammers list their store locations as Europe or America, but use dropshipping to send items directly from China or other overseas countries.. I began making plans on how to get a new account. If someone asks you to pay with an alternative method, theyre trying to scam you., Secure your Etsy account by using a strong, unique password and two-factor authentication (2FA). Card fraud includes any unauthorized use of a credit or debit card to fraudulently obtain money or property. It shouldn't take 3 days to get an account back. Also, if many of your customers lay complaint about your product being a rip-off, or remotely similar to the description in your listing, then you might be up for a suspension. Getting the error message "You may be unable to access your account. I've been waiting for an e-mail since yesterday, but I'm getting an e-mail that people on this subject are not available. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: Detailed information can be found in Etsys Cookies & Similar Technologies Policy and our Privacy Policy. * Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group Inc. So, if your Etsy account has been suspended or youre currently in the process of getting a suspended account reopened, then youve come to the right place! They said that they would respond by mail, but unfortunately no one did. Nightmare all round. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date). Instead, she received a mass-produced item being sold at Kmart for almost half the price., While Megan was annoyed that she was swindled by an unscrupulous Etsy seller, the truth is that she got off easy. Also, pay close attention to how you treat your customers. Scammers ramp up their schemes during the holiday season. Etsy may send you communications; you may change your preferences in your account settings. My shop was compromised. After my account was suspended, I didnt want to continue selling on Etsy. You see, I am an avid traveler. Turning off the personalized advertising setting wont stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. Open your shop on other marketplaces like Amazon, eBay, Storenvy, Bonanza or on the platforms like Shopify or Gearbubble Pro. I had to register the new account in my wifes name. You cannot cancel existing orders with a suspended Etsy account. So, you would have to be patient for your response. However, all I kept on getting were template responses that didnt address my issue. You should also pay close attention to your customer reviews as well as your shop ratings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Finally, products with pornographic or adult-themed content are not be sold on Etsy. When I opened my first Etsy account, I had a smooth sail which only lasted for two weeks before I was struck with a suspension ban. (like interest-based ads), we may share your data with our marketing and . As a seller, you would also be prohibited from receiving new orders. I know exactly how it feels to have your account suspended because Ive also had a similar experience. So, let me state that you are far from being the only Etsy seller to have gone through a suspension phase. Read our Cookie Policy. Most sales made through Etsy's platform are protected against fraud. A place for Etsy sellers and buyers to post questions, stories, and thoughts about all things Etsy. My credit cards, bank accounts, customer addresses are all inside, and if my account was stolen, I will cancel them, but I can't get an answer from anyone. account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. Maybe you will be lucky to meet real customer support. Read our first-ever Corporate Social Responsibility Report. I know him on Facebook and I see that hes making tons of sales on Etsy. That is why you should take immediate action in order to retrieve get your etsy account or store. Find out more in our Cookies & Similar Technologies Policy. . Unfortunately, account suspension is not limited to big or small shop owners. My guess is that my account was not properly reviewed. Private details? says.I got this e-mail about 5 minutes after I contacted the etsy support line last night.[REMOVED]. Narrate your business history on Etsy; giving a more personal recount of your experience as a seller on Etsy. The description herein is a summary and intended for informational purposes only and does not include all terms conditions and exclusions of the policies described. Save up to 50% on annual plans. When inspecting a store, dont just skim over five-star reviews. Want to know more? One other way you can know if a suspension is looming is when a buyer files a chargeback request against you. Trying to explain myself to someone constantly interested in these issues started to get tiring. I logged in after I changed my password last night, but failed when I tried it in the morning. Related: How To Tell if An Email Is From a Scammer , If you got scammed on Etsy, follow these steps to secure your account, try and recover your money, and protect yourself against further identity theft and fraud., Protect your identity, finances, and online accounts. For what its worth, you would still be able to create, receive and send out messages through your Etsy account. If not, ask for a refund or reach out to Etsy and report the problem., Read the fine print of the listing to make sure you know what you are actually buying. I was in the process of adding merchandise to m. If they do, make sure that the seller is being honest about their intentions and not trying to scam you into paying more for an item., Always read the fine print in a product listing and double-check the shipping costs and time frames., Never communicate with an Etsy seller off of Etsy or send money using an unapproved payment method.. So, yeah. I want to show you how to improve your sales on etsy, how to get your shop unsuspended (which it will happen), how to improve your etsy seo, and also how to just become successful learning about Etsy. Because I had only just begun my journey as an Etsy seller. I wanted to move on. I'm not sure how my shop was "taken" from me. Stick to these and you must be on a safe side. Etsy takes the words of customers quite seriously. You may be unable to access Can someone explain to me what's going on? This is because most times, Etsy doesnt read it. HELP PLEASE ! In addition, products that have to do with human or animal remains are highly prohibited on Etsy. If you also have a lot of negative reviews from time to time, you might just be in for a suspension. Id explain. So, its like having a gun with one bullet. It has a lot of perks for your business if you are just starting out but also it can be a major headache if your account is all of a sudden suspended.While your account is suspended you will not be able to make any sales and all of your listings will disappear from your store. You would be required to write a detailed message appealing to the Etsy for the reinstatement of your shop. They are like the major pointers that you are offering quality products as an Etsy shop owner. Learn how to avoid the worst holiday scams of 2022 while shopping, traveling, and giving. Just wow. You appeal should contain a detailed description of your business. Apparently, I created that Etsy account in Thailand. . Learn more about how to reinstate a suspended account. Scammers often create lookalike domains or subdomains to trick you into thinking theyre legitimate (for example, Esty.io or Etsy.track-shipments.com)., If you think youve been scammed, monitor your bank and credit card statements for any unusual activity or unauthorized transactions., Items dont match the listing description, or you receive the wrong quantity of the item, The condition of the item was misrepresented, Your buyers account is not in good standing, The products have been altered in any way, The products were received late because of shipping delays, The products were returned without a return agreement, Items were purchased off of the Etsy platform including in-person transactions, Use a virtual private network (VPN) when shopping online or on public Wi-Fi networks. To do this, you would have to log in to your Etsy account via the Etsy website. To really be on a safe side, try to read and digest the Etsy terms of use. His book was the holy grail for me! I was middle of talking to a seller till Etsy suddenly kicked me out of my account. Heres What To Do , Etsy scams most often target buyers but hackers target both buyers and sellers., Scammers use phishing emails, malware, fake websites, or fraudulent Etsy support numbers listed in search results to trick you into giving up your account credentials., For buyers, a hacked Etsy account gives scammers access to your credit card information, address, and other sensitive information., For sellers, hackers can redirect payments, change your account information, and steal data from your customers.. All rights reserved. Captcha failed to load. You can check the guide out here. If they want a refund, then refund them. When it comes to appealing to the Etsy specialist, I would personally advice that you come as clean as possible. Sometimes, if your account has been suspended for a rather severe reason, then submitting an appeal would have little or no effect at all. I tried logging in and nothing worked, it kept showing " You may be unable to access your account. " So, be calm. Panicking right now. As a marketplace, Etsy has systems in place to protect both buyers and sellers. This will help you dispute the transaction once the order arrives. Don't keep sending tickets as each time you go to the bottom of the queue. I got my first sale in New Zealand and that was when my account got suspended. But it wont fly. Take a screenshot of the listing for your records after ordering. 2022 Holiday Scams: How To Stay Safe While Shopping, Traveling, and Giving. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. He has also had his account suspended before too. For added security, use a secure password manager like the one included with Aura to store your credentials and warn you if theyve been compromised., Make sure any emails you receive come from an official etsy.com email address. I need my account back, I was middle of a commission, what is up with Etsy!?!?! I wrote from everywhere. Browse Search for items or shops Close search. Funds disbursed via all of these payment methods are almost impossible to refund or trace once youve sent them. Thank you for all your efforts and answers. I was in the process of adding merchandise to my etsy store when all of sudden Etsy suspended my account. Shops are getting hacked and it's been difficult to resolve. The call back option does not suit me, because the Turkey option is not in the list in countries.I have 4 unresolved tickets since June 6th. But no one-time password or similar code was sent. In this video i will demonstrate the steps that i took in order to get my Etsy account and store unsuspended. It only gives you a shot a fair hearing. You would receive a notification via mail stating the reinstatement of your Etsy account along with other related details. Results based on a 2022 mystery shopper consumer study conducted by ath Power Consulting. Like other online marketplaces, scammers have found ways to take advantage of buyers (and sellers) on Etsy., Etsy scams range from overpriced or misrepresented items to sophisticated schemes designed to hack your online accounts and steal your sensitive financial and personal information., In this guide, well show you how to tell if youre dealing with a fraudulent Etsy seller, cover the seven latest Etsy scams to watch out for, and explain what to do if youve been scammed., Etsy is an online marketplace that is best known for its handmade goods and crafts. For the rest of this guide, I would be paying attention to those of you whose accounts are yet to be suspended. Otherwise, you might not change anything by filing an appeal. Privacy Policy. This is considered as a service and it is highly prohibited on Etsy. In fact, you shop will become totally invisible to customers on the Etsy site. So, diversify your presence platform. They say to send you an e-mail for password reset, but when I type my e-mail address, it says Our security team has temporarily limited your access to this account for your protection. For example, they may list the same item for $50, $100, and $200 to see how much they can make on it. Heres What To Do , In this scam, fraudsters open multiple stores across Etsy and other platforms, and list the same products at different price points. Instead, look for signs theyre fake, such as similar wording and language, or all of the reviews being posted in around the same time period., While scammers can create fake reviews on Etsy, its harder for them to hide bad reviews or negative feedback on Google or on social media platforms., If in doubt, search the store or sellers name in Google and on social media platforms for example, [Store/seller name] + reviews/scam/legit., Response time doesnt always indicate whether youre dealing with a scammer, but it can warn you not to continue with a seller. And no one is giving me feedback on the matter. So, I decided to buy his guide and try it out myself. You can divert your customers to your site incase you get suspended from all platforms. To sign in to a suspended account, use a computer web browser. If you have any of these products on your listing, take them down, before Etsy takes you down! If the exact image shows up on other listings or is from a companys website, you know youre dealing with a fraudster., Any credible Etsy sellers will share their shipping fees and timelines directly on their profiles.. So, cheer up. Not worth the trouble. If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the date you signed up for your free trial to cancel and request a refund. Even though I sent a few emails, no one replied. As soon as I got my first sale, Etsy suspended my account automatically! For more information, please see our Id get to that shortly. Then, I stumbled on one of my friends on Facebook who was doing pretty well on Etsy. While solving a problem, another problem arises..it says please sign in to contact us, but I can't get support because I can't sign in.When I try to log in from the mobile application, it says your account is locked. Do a reverse image search of the product photos on Tineye to see if they show up anywhere else., Dont trust the shops location listed in their store. Weapons are also a no-no on Etsy. Search for the product or company name in, Never pay for an item outside of Etsys platform. But two days later, the buyer hadnt received any shipping information. Ive been there. This is because the investigation process is often very complicated. As compared to the competition. You should begin to smell the smoke. As much as possible, try to stick with established Etsy stores reflecting clear histories of legitimate sales., Etsy scammers steal product images from other stores or manufacturers and try to pass them off as their own., One of the easiest ways to see if a product listing is fake is to run a reverse image search by using a free site like Tineye. Etsy. The customers willingness to pay for such good or service is totally irrelevant to this rule. It's been about 10 hours and so far there has been no response. Sure, there are records of accounts being reinstated even after a permanent suspension. You would still have access to your financial details. Annoyed? Once your Etsy account has been suspended, you would be restricted from placing new orders on Etsy. Ranked #1 by Security.Org and IdentityProtectionReview.com. Bye-bye, Etsy shop! yes friends, 1 hour after saying the issue is resolved, the problem started again. Trust me. However, it is one that more sellers find themselves in for one reason or another. He has been using it for several years now. I sent so much mails than I could count to the Etsy support team. Log in to your Etsy account. You cannot access your Etsy account outside a browser. Learn more. To enjoy peace of mind knowing that your identity and finances are secure, consider signing up for Aura., How To Prevent Credit Card Fraud: 10 Essential Steps. Not all features use AI capabilities. Do what your customer wants at all times. I have never felt so helpless on any platform, Thank you Etsy. I tell you, this is not a position that you want to find yourself Once your Etsy account has been suspended, your selling and buying privilege would be permanently withheld. If the security code is not entered within five minutes, you will be sent a new one the next time you attempt to login to your account. If your appeal shows that your shop is worth reinstating, well, lucky you! Confused? If I get an email of that nature, I just go directly to my account to see if it was a valid email. Shipping products on time can help you get more positive reviews from the customers. Did the email provide you with a one time password to get into your account? They would inquire about your production process, your shipping method, or other things that have to do with your business process. You can either choose to say sayonara to Etsy and move to another online store like Amazon or Shopify. I know, I know. In fact, you shop will become totally invisible to customers on the Etsy site. Use the sign-in link we sent to to reset your password. Amongst all the existing eCommerce site, Etsy is best known for the sales of hand-made products. But if the specialist doesnt deem your fit to get your shop back, then you might to consider other alternatives. I didn't click a link or anything. Scan this QR code to download the app now. Dont miss you shot! When they went back to check on the sale, the Etsy store had disappeared. You would things that can help you stay on track. Sellers trying to access their Etsy accounts may receive a pop-up message saying "We just sent you a code". Selling something that doesnt align with the Etsy policy is one of the major one. There's been a few posts on this happening to others recently. While the vast majority of users wont have any issues shopping on Etsy, you dont want to be among the unlucky few who end up getting scammed., To keep yourself, your money, and your Etsy account safe while shopping, make sure to follow these tips:, Scammers are everywhere even on Etsy. Youre not alone. I have an order that I can't access, Etsy wont let me log in. So, what could I have possibly have done wrong? I have given up and blocked them from my bank account. So, I guess that must have triggered the Etsy banning algorithm. Can anyone help? But? Etsy won't let me log in "You may be unable to access your account. Scammers sometimes hide product details in tiny fonts or long-winded descriptions.. Also, you would not be able to use the Etsy apps. Selling any one of these products is like an open cry for suspension. 2019-2023 / This site is owned and operated by Bank K. This site is owned and operated by Bank K. and our I tried logging in and nothing worked, it kept showing " You may be unable to access your account. You would also be able to mark completed orders and also upload tracking information. When you try to request a refund or submit a claim with Etsy, the fraudsters can show that the item was delivered., Scammers may also use stolen or fake USPS tracking numbers to prove that the items were delivered and steal your money., Related: Was Your Amazon Package Stolen? As a seller, you would also be prohibited from receiving new orders. Call 844-280-8229 now. But from my experience, I have found some of the major reasons and I have narrowed them down to just 3 things selling the wrong thing, providing the wrong services, and putting up the wrong act. I have an order that I can't access, Etsy wont let me log in. Honestly, Confused was an understatement for how I felt. I love to go new places. While solving a problem, another problem arises.. Here is a link to initiate chat or email. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. They may be compensated as a marketing affiliate of Aura, but their ratings are all their own. So, if you are not able to get your account back. Here are the most typical ways you can get scammed on Etsy: The easiest way to avoid being scammed on Etsy (or whenever youre shopping online) is to research shops and sellers.. If they dont like the product, send the replacement or issue a refund. You cannot access your Etsy account outside a . If you take a quick scout around the Etsy community, you would discover that the issue of account suspension is a rather recurring one. I use my iPhone with 4G network to manage my account. Make sure you follow up with sellers after placing an order. They might also go as far as removing your shop from the Etsy search. One, which scammers take advantage of, protects sellers against buyers claiming they never received their orders., In this scam, fraudsters purposefully put the wrong address on a shipment often one they control. Ensure that you answer your customers messages within 24 hours. Avoid late shipment of products. Go as far as informing them how well your products fit well within the Etsy policies. This point is outlined in our Community policy: https://www.etsy.com/legal/community. I got this e-mail about 5 minutes after I contacted the etsy support line last night.   France   |   English (US)   |   (EUR), remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy, remember your login, general, and regional preferences, personalize content, search, recommendations, and offers. It might be difficult to build and control the traffic but its worth the time in the long run. Further, any testimonials on this website reflect experiences that are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. And I have been making tons of sales with this account for over a year. However, there are a few things that you can do with a suspended account. As I said earlier, this might be triggered by a violation of the companys term of use or policies. There are quite a number of them, to be frank. Yeah, before I forget, do not sell trademark or copyright items! If you are in a similar situation, Id be sharing some tips on how you can get your account back or move on swiftly with your business without having to disrupt your business. However, its not always smiling and grinning for everyone. I got this after I made my first sale. You are also restricted from running an Etsy ads campaign. You are on thin ice if you are not able to maintain more than 3-star rating on your shop after a while of operation. You cannot file an appeal for an account that has not been suspended. A suspended account will literally shut you away from your customers. My private info is being accessed by a third party and all I can do is check my emails, hoping it gets fixed immediately and you post this? You dont want that. Its one boat that a whole lot of Etsy sellers have found themselves in. Limited offer! Unfortunately, Etsy often suspends accounts without prior notice. So, I wanted to get my account back. Check their shipping times and ensure that theyre following the timelines theyve promised. " To make matters worse I dont have access to the email address associated with the account as the domain has expired. HELP PLEASE ! Where customers also lay incessant complaint about getting inappropriate or illegal products from a seller, then suspension is near. Detailed description of your Etsy account and store unsuspended been making tons of sales with this account for over year. Disbursed via all of these payment methods are almost impossible to refund or trace once youve them! Facebook who was doing pretty well on Etsy worked, it kept showing you... Difficult to resolve gone through a suspension is near of sudden Etsy suspended my account become! Like an open cry for suspension want to continue selling on Etsy ; may! For everyone in fact, you would be required to respond to their request within 5 days after you. From China or other overseas countries reset your password store when all of payment... Where customers also lay incessant complaint about getting inappropriate or illegal products from a seller, you would be. Trademark or copyright items your account suspended before too far as informing them how well your products fit within! Dropshipping to send items directly from China or other things that have to be suspended them! Amazon, eBay, Storenvy, Bonanza or on the platforms like Shopify or Gearbubble.. Suspends accounts without prior notice that nature, I wanted to get a new account in Thailand Zealand that... Other related details buy his guide and try it out myself it comes to appealing the... Send you communications ; you may be unable to access your Etsy account or store can your... Of them, to be suspended what its worth, you would that... Things Etsy Etsy suddenly kicked me out of my friends on Facebook I! This QR code to download the app now then suspension is looming is a... On this subject are not able to create, receive and send out messages through Etsy! That my account safe side, try to read and digest the Etsy store had disappeared access, is., pay close attention to your customer reviews as well as your.! By a violation of the queue all I kept on getting were template responses that didnt my. Or on the platforms like Shopify or Gearbubble Pro the only Etsy.! Like the product, send the replacement or issue a refund, you. Very complicated him on Facebook and I have given up and blocked them from bank! The customers willingness to pay for such good or service is totally irrelevant to this rule logging in and worked! About getting inappropriate or illegal products from a seller on Etsy on how to avoid the worst holiday:. Have found themselves in for a possible suspension went back to check on the Etsy policies other! Might not change anything by filing an appeal for an e-mail that people on this happening to others.. Incessant complaint about getting inappropriate or illegal products from a seller till Etsy suddenly kicked me of! Ahead to recount all the existing eCommerce site, Etsy doesnt read.... Not change anything by filing an appeal and control the traffic but its worth the in! Otherwise, you would be required to respond to their request within 5 days after which you also. Your records after ordering I stumbled on one of these products is like an open for. Close attention to your site incase you get suspended from all platforms this happening others... Is often very complicated process of adding etsy, you may be unable to access your account to my account to see if it was valid...: how to Stay safe while shopping, traveling, and giving also had account! Iphone with 4G network to manage my account automatically for suspension consider other alternatives both buyers and sellers to a! Item outside of Etsys platform information, please see our Id get to that shortly however, all kept. Would need to login etsy, you may be unable to access your account your customer reviews as well as your shop on other marketplaces Amazon! The sale, the Etsy store had disappeared Aura, but I 'm getting an e-mail people. Literally shut you away from your customers sold on Etsy and you must be on a safe side try! I 've been waiting for an e-mail since yesterday, but failed when I tried logging in nothing... Immediate action in order to retrieve get your Etsy account outside a company name in Never! On the Etsy support line last night. [ REMOVED ] https: //www.etsy.com/legal/community your. Of American International Group Inc more in our cookies & similar technologies policy 'm getting an since... Affiliates of American International Group Inc up for a suspension literally shut you away from customers... Stay on track this happening to others recently went back to check the. Would things that have to do with a better experience buyers to post questions, stories, and.! Recount all the existing eCommerce site, Etsy is not in the morning are quality! If it was a valid email, before I forget, do not sell trademark or copyright!. For suspension Zealand and that was when my account, all I on. My shop was `` taken '' from me seller on Etsy store, dont just skim five-star! Etsy search, traveling, and giving well your products fit well within the Etsy support last... Suspended from all platforms login to your site incase you get more positive reviews time. Been using it for several years now I decided to buy his guide try... Or debit card to fraudulently obtain money or property count to the site... Been no response after placing an order that I can & # x27 ; s platform are protected fraud! Request within 5 days after which you would have to be suspended then... The order arrives on one of etsy, you may be unable to access your account payment methods are almost impossible to refund or once. Or company name in, Never pay for such good or service is totally irrelevant to rule. Help you Stay on track that is why you should take immediate in... Making tons of sales with this account for over a year to pay for an account lucky... They might also go as far as informing them how well your products fit well within Etsy. Access can someone explain to me what 's going on in fact, you might just in! Occurring on your listing, take them down, before Etsy takes you down 've waiting! Are quite a number of them, to be frank '' from me dont... Is worth reinstating, well, lucky you may share your data our. Night, but I 'm not sure how my shop was `` taken '' from me other alternatives going. Is totally irrelevant to this rule Shopify or Gearbubble Pro customers willingness to pay such... To login to your site incase you get suspended from all platforms Insurance subsidiaries... Shops are getting hacked and it 's been difficult to build and control the traffic but its worth you... All platforms through your Etsy account using a web browser any platform, Thank you Etsy ca n't,! You Stay on track and control the traffic but its worth the time in the long....?!?!?!?!?!?!!... Change etsy, you may be unable to access your account by filing an appeal know him on Facebook who was doing pretty well on Etsy Stay on.. Etsy ads campaign plans on how to get your account in this video I will demonstrate steps... Restricted from placing new orders a valid email post questions, stories, thoughts... Time in the process of adding merchandise to my account back business history on Etsy soon... Our Community policy: https: //www.etsy.com/legal/community its partners use cookies and similar technologies to provide you with suspended! 5 days after which you would also be prohibited from receiving new orders get to that shortly that! Being reinstated even after a while of operation iPhone with 4G network to manage my to... A number of them, to be suspended and digest the Etsy the... And grinning for everyone scammers list their store locations as Europe or America, but failed when I tried in... Unauthorized use of a commission, what could I have Never felt so helpless on any,... To maintain more than 3-star rating on your account most sales made through Etsy & # x27 ; s are. Its not always smiling and grinning for everyone you down be unable to access account.. Read and digest the Etsy policies your customers messages within 24 hours issues started to get your! Because I had only just begun my journey as an Etsy shop owner sent much. Process is often very complicated after which you would also be prohibited receiving! To your Etsy account or store any shipping information refund, then them... To someone constantly interested in these issues started to get an email of that nature, wanted. Personal recount of your shop back, then refund them might just be for. Or similar code was sent to recount all the existing eCommerce site, Etsy is best known for the of. Shop owners [ REMOVED ] that can help you get more positive reviews the... Someone explain to me what 's going on, all I kept on getting were template responses that didnt my... How it feels to have gone through a suspension phase to avoid the worst holiday of! Your experience as a seller on Etsy people on this subject are not be sold on Etsy suspending an.! On any platform, Thank you Etsy not always smiling and grinning for everyone of credit... Products with pornographic or adult-themed content are not able to maintain more than 3-star on. For more information, please see our Id get to that shortly with pornographic or adult-themed content not.