For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. Im travelling on my own with children, is any documentation required? Maximum total size (length + width + height) = under 275cm. Offer can be changed/withdrawn without notice. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise Check your room descriptions carefully to see whats included. Your large cabin bag needs to fit in the overhead locker. WebOur easyJet Chatbot is now available on easyJet.com . See below for more information around all-inclusive holidays. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. If you have a flight only booking with easyJet, please see the airline website for further information. Transfers are shared with other customers. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. How do I change or cancel my tour/activity booking with Musement? You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Maximum total size (length + width + height) must be under 275cm. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Tidio is a live chat platform powered by chatbots. How do I use my easyJet holidays gift card? If youre a British passport holder, you wont need a visa for stays of up to three months. Locally sourced drinks:drinks included are generally only locally produced brands. Subject totheBest Price Guarantee Terms & Conditions. When at the airport, we may refer to your easyJet flight reference. I've added incorrect contact details when making my booking - how can I fix this? Spend/saving amount is per booking based on the total price and code must be applied on the extras page. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. This is a guide only [correct at 17th May 2022] and subject to change without notice. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. Booking Conditionsapply. Visit our Safety and Wellbeing Centre for important safety tips about excursions. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. Thats a promise. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. You may also receive a message from the airline if you provided your contact details when checking in online. Your holiday confirmation contains plenty of useful information for your trip. What documentation do I need for check-in? A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Prices are subject to change and holidays/dates are subject to availability. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. When youre ready, click on save to close. They can then be collected at the baggage reclaim when you arrive. Prices are subject to change. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Unfortunately not. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Yes! If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Will I pay extra if Im a single person booking a double room? HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? Selected hotels do ask for a refundable deposit when checking-in. Offer may be changed or withdrawn without notice. We know it's important to feel protected when booking your holiday. What happens if I have an issue with my luggage? If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Do I need a visa to enter my destination? We occasionally make available promotional codes for use on our website (and through our call centre). Prices are subject to change. Book your perfect package holiday now. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. the only option I was offered within 10-20 minutes of booking was a Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. You can call our On Holiday Support team and we can advise you on what's best to do. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. The ground team will keep you informed of when your luggage will be returned to you. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. The live person is available 24x7 for help My hotel is closed / my flight is no longer operating what happens now? If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. However you also have a role to play, so weve set out some pointers to help you keep safe and well. The company would much rather prefer you handle all your transactions online without As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. You can apply for a GHIC on the NHS website. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. When it comes to paying for your trip, you have a few options. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. What if I test positive for Covid-19 on holiday? Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Make sure you have your 7 digit easyJet holiday reference to hand. When you make book your easyJet holiday, our standardbooking conditions apply. Have your booking reference to hand, go to the. Can I use my easyJet Plus benefits on an easyJet holiday? Now, its the users turn. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. Can I drop my bags off at the airport the night before? Which terminal at London Gatwick Airport am I flying from/to? If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. The price shown includes a reduction equivalent to one or more free nights stay. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. How do I apply for EC261 compensation related to flight disruption? Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Can I get an extension on my balance due date? 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