The main API includes user profiles, product search, order management, and departure service. A traveler typically chooses ancillaries within the course of flight reservation. Currently, FLX Open Connect is compatible with such PSS/airline host systems as Amadeus Alta, Sabre Multi-Host, Worldspan, Galileo Airline Host, DXC, IBM RES III, and Mercator/Mars. The airports baggage handling system scans these barcodes to sort and track the baggage. With the t-Retail API, airlines can build selling flows across channels and devices and deliver personalized responses. The main features offered by AirCore include; advanced analytics, digital workplace, infrastructure transformation, solutions for industry, application services,, Advanced analytics Application services ClearPath Forward Digital workplace Industry solutions Infrastructure transformation Security solutions. For airlines, TPConnects offers a merchandising and retailing platform NDC standard Gateway. Passengers can either log in via their accounts while purchasing tickets from an airline website or get a loyalty program participants number to book from a third-party. Airline reservation system: All you need to know, The examples and perspective in this section, Availability display and reservation (PNR), Last edited on 27 February 2023, at 16:19, Learn how and when to remove this template message, "Unisys Launches Suite of AirCore Passenger Service Solutions", "IBS Software Inks Multi-Year Contract With Jin Air", "Italian start-up EGO Airways deploys IBS Software product", "Sabre The First Online Reservation System", https://en.wikipedia.org/w/index.php?title=Airline_reservations_system&oldid=1141928570. In this video, we have put all the basic commands of Amadeus.After watching this video, You will able to perform following 1-Check availability of Flights.2-. AeroCRS uses a flexible solution that can fit most travel operators in the industry. ARSs are part of passenger service systems (PSS), which are applications supporting the direct contact with the passenger. It comes fully integrated with airline Open Connects and NDC API. The key features offered by Crane PAX include; inter airline thru check-in, boarding card and bag tag, ancillary sales at check-in, interactive e-ticket handling, and weight and balance. The bill and the skill. opportunity to maintain and update listing of their products and even get leads. Online check-in. Report and track all defect issues during all test phases using Test Track Pro. Via metasearch engines. Some airlines run their own CRS that may come as a part of the PSS. Through the Rules Engine a retail administration console, they control how their flights and ancillaries are priced and presented across distribution channels. Before we tackle some of the main NDC providers, wed like to outline the scenarios for NDC implementation. Integrated reservations, departure control, inventory system and e-commerce platform. As for New Skies, its a full-fledged NDC-capable solutions suite, PSS included. What this basically means is that order management and other NDC features must be first designed and developed by carriers themselves or other tech providers before Travelport can enable distribution. How to enable NDC. SSR(Special Service Request) Codes To Know. Inventory data is imported and maintained from the schedule distribution system. Use any user interface plus data products to give you the power to personalize and recognize customers with precision. Ancillary revenue remains a major source of airline revenue, especially for low-cost carriers The list of additional services includes seat selection, excess baggage, extra legroom, or in-flight meals. The reservation solutions provide an excellent platform for maximizing bookings and revenue growth by gaining access to wide-reaching distribution channels. Via OTAs. TPConnects NDC Gateway ties to the airlines current PSS making it NDC compliant from end to end. Navitaire New Skies is a passenger and reservation service system that integrates call center reservations, internet booking, real-time reporting, generation of ancillary revenue, alliance codeshare itineraries, and departure control capabilities that improve the customer travel experience. Every airline employs staff who code air fare rules in accordance with yield management intent. Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive. This removed the need for sales agents to phone particular booking offices, thus expediting the reservations process. Skyscanner was the first travel search engine to adopt the NDC standard into its Direct Booking platform. Navitaires rich retail experience is helping to modernize industry standards. Together with airline IT provider SITA, ATPCO developed a marketplace NDC Exchange. United Airlines was the first to do this, making its Apollo system available in 1976. The compiled set of fare conditions is called a fare basis code. Cloud-based next-generation airline passenger service system. Certificates: Navitaires Chris Allen and Robin Eckersley talk about loyalty certificates and how airlines use them. Worldwide travel organizations are going . Travelport aims at easing NDC adoption mostly for air sellers. Ticketing means that the seat is paid for and the passenger has the right to take it during the flight.There is a certain time lag between these steps, even if a traveler pays for the trip immediately, as most OTAs and LCCs require. AirCore enables you to use advanced analytics, real-time data integration, and IoT and cloud technologies that enable you to achieve your business goals at cost saving methods. Last edited on 18 December 2022, at 15:28, Learn how and when to remove these template messages, Learn how and when to remove this template message, "Accenture and SNCF deliver passenger focused systems for Italy's NTV", "Power outage bottlenecks ticketing systems for some airlines, delays flights", "Analysis: Why low-cost carriers are looking towards GDSs", "Airline reservations systems: can IT deliver? PSS, reservations, DCS, inventory and e-commerce platform. To confirm an ancillary booking, a CRS checks if the service is provided on the particular flight and, as with to the flight booking, returns the status code HK (yes!), UN (no!), or some other. Market presence: More than 99 sellers and over 30 airlines including Air China, Hainan Airlines, and Shandong Airlines. Offer ancillaries that customers want, bundled or unbundled, at any passenger touchpoint. Navitaire, Integrated travel shopping cart creates multiple up-sell opportunities and supports standalone component True ticketless travel streamlines operations and reduces personnel costs Flexible customizable system allows you to create unique website targeting new customer segments and new geographics GoNow travel departure services speed the boarding process and enhance customer service Advanced payments engine cuts costs and adds flexibility by enabling real-time credit card payment processing, direct links to card networks and connections to alternative payment options Enhanced travel agency and corporate booking distribution allows you to customize agency charges and commissions and facilitate negotiated allotments and private fares Powered by the industrys leading distribution system, with the highest percentage of online reservations sales in the industry. It allows travel systems to share data with each other via standard travel APIs and using the content-friendly XML protocol. It should consider three aspects: customer-first, intelligent retailing, and integrated content support. And in this case, its the way airlines distribute their tickets. If youd like to dive deeper into the NDC basics, have a look at our article to learn more about NDCs impact on the airline industry. Flexible, innovative, digital e-commerce first platform for growing carriers View all customers Drive revenue with the platform that launched the low-cost carrier industry Flexible and open Navitaire's digital solutions grow with you, empowering you to sell virtually anything to anyone at any time. The airline reservation system is a web-based booking solution that helps in consolidating data from all airlines through the use of global distribution systems. Today this way of customer segmentation looks primitive, given what new personalization technologies can offer. Find the best deals and enjoy fast internet speeds for your home or business. Cultivate client loyalty with personalized promotions and customized experiences across your distribution channels. Inventory control monitors how many seats are available in the different fare classes, and by opening and closing individual fare classes for sale. A keen amateur photographer, he also recently reached the milestone of flying his 100th sector as a passenger. So, aggregators filter the airlines route proposals using their own algorithms based on such criteria as price, number of flight legs, flying time, etc. By Smoobu. Branded fares and ancillaries solution is available through both Travelport Smartpoint and Trip Services NDC APIs. So airlines can fully adopt it replacing their legacy system. Direct booking of Virgin Atlantic flights through Skyscanner. Example of Airline Reservation System : Amadeus Alta Suite, Videcom, Rusada, Crane PAX, Merlot.aero, AeroCRS, ACCELaero, Radixx Galaxy, Navitaire, Zenith, ameliaRES, AirCore, Kiu, SITA Horizon are some of the best examples of Airline Reservation System. Source: Scribd. Travel agencies and other indirect distribution channels access the same GDS as those accessed by the airline reservation systems, and all messaging is transmitted by a standardized messaging system that functions on two types of messaging that transmit on SITA's high level network (HLN). Thats why they release NDC capabilities into the existing familiar systems. In this case, clarity and productive collaboration can help reduce implementation time. Kiu is an airline software provider that provides a complete suite of integrated airline solutions. NDC product. Create bundled services or offer complementary products la carte, in-path or post-sale. So far, the industry has not been able to comply due to various technological and international limitations. NDC adoption enabled Flybe to present the complete array of its available products through the corporate channels. Ticketing and booking are two separate processes. SITA Horizon provides the self-administered code share package that enables airlines to manage their processes, configuration, business rules, parameters, product definitions, and work flows. Nonetheless, the older problems still persisted once flights became three-quarters full. When we talk about broadband speeds, there are a few different types: Access line speed is the speed between your local telephone exchange or street cabinet and your Sky hub.. Throughput speed is the speed you get when using the internet for things like browsing, streaming videos, uploading images or using apps. ameliaRES is an airline passenger reservation and cargo management software that enables you to run your airline smoothly while enabling you to boost your airline profitability. So now they can make advanced merchandising . Amadeus Altea Suite is a full passenger service system that provides full reservation, departure and inventory capabilities, and delivering unique and integrated solutions for ensuring protection of the airlines key business functions at each stage. System Bypass, ARC Eyes Data", "Navitaire:Mission-Critical Airline Reservation System deployed on SQL Server 2005", "Porter Airlines to Use Navitaire's Reservations, Revenue Management and Revenue Accounting Systems", "Amadeus announces US$830m acquisition of Navitaire - ChinaTravelNews", "Jilted by JetBlue for Sabre, Navitaire strikes back", "Airlines broaden their business models but GDSs lag behind", "Virgin upgrades to Navitaire's New Skies", "Navitaire, Ryanair fly high in the Budgies", "Tech Breakthroughs From The 2013 Tekne Award Winners", "Navitaire is First Accounting Provider Awarded IATA ONE Order Certification", https://en.wikipedia.org/w/index.php?title=Navitaire&oldid=1128133505, This page was last edited on 18 December 2022, at 15:28. How to enable NDC and integrate with aggregators. In most cases, inventory control has a real time interface to an airlines yield management system to support a permanent optimization of the offered booking classes in response to changes in demand or pricing strategies of competitors. How to enable NDC and integrate with aggregators. Compare. ATPCOs primary focus is on pricing and rich content. This prevents airlines from tracking their customers and adapting to their preferences. New Skies Home. But things arent that simple. These are selling points to encourage a customer to pick your airline if only you can tell them about it. [15] The company also works with railway company SNCF and its subsidiary iDTGV. NDC enables carriers to access customer information, personalize user experience, and sell ancillaries and seats from one source, bypassing most of the third parties. So now customers can have a true comparison shopping. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. Terms in this set (10) Tool Bar Icons -General Reference: clicking on this icon directs you to SpiritHelp. NDC product. Overview The Indian reservation system was created to keep Native Americans off of lands that European Americans wished to settle. For airlines, its simply not practical to handle large volumes of their complex distribution on their own. Yet, many carriers prefer to host and manage reservations on one of the GDSs. SkySpeed is the system used to create reservations/bookings. However, the architecture of this platform also allows for using chosen components, if an airline doesnt want to engage in the full transition from their own PSS. Each PNR has a unique code called a booking reference or record locator. Develop approach to your NDC implementation, 5. So now they can make advanced merchandising offers and reach NDC distribution channels that provide a consistent shopping experience. eviivo. Integration with aggregators. Today, the GDS are run by independent companies with airlines and travel agencies being major subscribers. Message construction standards set by IATA and ICAO, are global, and apply to more than air transportation. A plane has landed at the destination point, and it seems like this is the end of a journey unless a passengers baggage is lost. NDC is flexible, so together with your partners, you can agree to do one particular NDC component. As an airline, you must implement QUICK PRS first. Any travel company has to up its game if it is to remain relevant in the present day market not forgetting the cut-throat competition in the market. Get fiber-optic internet in Boone, West Jefferson, Banner Elk, Sparta . Radixx Galaxy provides a complete, customizable, and enterprise system that caters to the requirements of low cost, hybrid, and traditional airlines. Navitaire has approximately 60 clients and 750 employees. There are also revenue managers who watch fares as they are filed into the public tariffs and make competitive recommendations. . Photo: Getty Images. Reservation systems may host "ticket-less" airlines and "hybrid" airlines that use e-ticketing in addition to ticket-less to accommodate code-shares and interlines. One subscription, all tools. 7.SkyReporting : is portal for provide reports about revenue management. As of February 2009, there are only four major GDS providers in the market: Amadeus, Travelport (which operates the Apollo, Worldspan and Galileo systems), Sabre and Shares. One of them, t-Retail is an offer and order management system. NDC product. To issue an e-ticket or individual electronic receipts linked to the PNR the company must be certified by the above-mentioned BSP and ARC. If for some reason, the booking cant be ticketed, the travel supplier has to offer an alternative flight or pay a full refund. In 2018, Sabre was recognized both as an IT provider and an aggregator by level 3 NDC certification. Also called a central reservations system (CRS), it may be housed within the hotel's property management system (PMS) or may be standalone software connected to the PMS. This is achieved by providing customers with specific website designs and maintaining customers websites in their template design. Now, any office could sell tickets for a flight, as long as it was less than 75% full. Amadeus Altea Suite is a full passenger service system that provides departure and inventory capabilities, full reservation, and delivering unique and integrated solutions. In this article, we describe the flight booking pipeline and explain the main processes supporting it. NDC integration with aggregators. Well show what NDC benefits you can reach with them, as its rarely the case that a solution offers a full range of them. As a result, travel sellers are able to offer rich content to their customers. In the interwar era, reservations at the carrier relied on the use of physical index cards and multi-stage 'request and reply' phone calls. Read the main articles: Airline Reservation Systems and Passenger Service Systems, Central Reservation Systems for Hotels. NDC adoption requires changes and its quite pricey. What problem related to society's clothing standards do some teens face? Digital airline commercial platform has a microservices architecture allowing airlines to flexibly configure it. Integration with aggregators. Theyre able to make offer adjustments to several real-time factors such as current load and yield management. Skyspeed Reservation System MS Office Application Customer Service Skills Team player Organizational skills Adaptability Can-do attitude Ability to manage task assigned Comfortable to use software Demonstrate an optimistic, pleasant and open approach and respect colleague Willing to be trained Changes to aircraft availability would immediately impact the available seats of the fleet, as well as the seats which had been sold. 2005-2023 Navitaire LLC, an Amadeus company. Thats the approach that Lufthansa took. A computer reservation system is used for the reservations of a particular airline and interfaces with a global distribution system (GDS) which supports travel agencies and other distribution channels in making reservations for most major airlines in a single system. Merlot is an airline operations management software solution deployed in the cloud. In the airline industry, available seats are commonly referred to as inventory. It can also personalize flight options using machine-learning algorithms. [23] [24] The system provides reservations via the Internet, call centers, and through global distribution systems (GDS) using a ticketless model as well as enabling e-ticketing. Well versed understanding about aviation. A passenger name record (PNR) or booking file is a digital document that contains information about a traveler or group of travelers and their itinerary. [25] [24] It also allows integration with other travel services such as travel insurance and car rental, as well as codeshare agreements with other airlines. [2] As of 2010, the firm had 80 such codeshare connections to partner airlines, as well as nine GDS connections. What is CRS? Videcom is an airport departure control and airline reservation system that provides flexible reservations and management of reservations solutions for airlines that is designed to develop, host, and deliver automation system to the travel and air industries. It confirmes extensive use of offer and order management along with additional servicing messages. The NDC program can be compartmentalized into seven main areas of change that address various constraints that airlines have been experiencing for years. Flybes traveler-oriented strategy was to provide a consistent and improved offering to corporate customers that use a TMC. The majority of flights are distributed through the mediation of GDSs, which force all the above-mentioned systems to exchange data via the archaic EDIFACT protocol. Run by Hello SCM Inc. All rights reserved. Before a flight departs, the so-called passenger name list (PNL) is handed over to the departure control system that is used to check-in passengers and baggage. This module of the PSS is connected to the CRS and airport devices like self-check-in kiosks, airport agents software, baggage drop, and even immigration control. Flybe wanted to enable the purchase of baggage add-ons for corporate customers. So they settled on an industry-level NDC API for corporate buyers. At the same time, the codes appear in IATAs baggage tracking system called WorldTracer. By the early 1970s, other US carriers like Pan Am (1964), Delta (1968), United, and TWA (both 1971) had also deployed such systems. With TableAgent, you can also collect upfront payments and booking deposits. In addition to these "standardized" GDS, some airlines have proprietary versions which they use to run their flight operations. Aggregators dont have to build separate connections to access their airline partners content. In addition, customers have a better experience booking flights through the Direct Booking platform, where they have access to more information. IATA names ATPCOs dataset the most comprehensive in the air travel industry. GDSs still have their niche and NDC is just transforming their existing capabilities. One of the core functions of inventory management is inventory control. Besides other functions, it is critical for ticket sales, crew member assignments, aircraft maintenance, airport coordination, and connections to partner airlines. It contains all offered flights for a particular city-pair with their available seats in the different booking classes. In addition, most systems have interfaces to CRM systems or customer loyalty applications (aka frequent traveler systems). NDC product. Its the highest-ranking compliance for IT vendors. Some key players among PSSs are New Skies by Navitaire, Altea by Amadeus, and Avantik by Bravo Aero. The key features offered by AeroCRS include; management of flight system, departure control system, management of reservation system, reports and, Reservation management system (CRM) Flight management system Departure control system Business intelligence and reports Fares and classes Agents management system (GSA) Frequent flyer program Airport operations Distribution management Charter operations Website management (IBE) Packages management AeroCRS analytics AeroCRS digital. As previously mentioned, 1958 was the year that the famous Boeing 707 entered service. NDC product. The same principle works for check-in kiosks. [4][3] The company then developed a direct-distribution platform to book airline reservations, "World Network," an alternative to the global distribution system traditionally used by travel agents to sell airline flights. Airline reservation systems incorporate airline schedules, fare tariffs, passenger reservations and ticket records. For airlines that use Alta PSS, Amadeus has integrated NDC capabilities in it. - Availability: Search flights' availability. Flexible, innovative, digital e-commerce first platform for growing carriers, Used by the top seven airlines measured by ancillary revenue as a percentage of total revenue*, *2022 CarTrawler Yearbook of Ancillary Revenue: 2021 Top 10 Airline Ancillary Revenue Rankings byIdeaWorksCompany. Its subsidiary iDTGV conditions is called a fare basis code of 2010, the firm 80!, which are applications supporting the Direct contact with the passenger all offered flights for a particular with! T-Retail is an airline, you can also personalize flight options using machine-learning algorithms Trip Services NDC APIs end! Build selling flows across channels and devices and deliver personalized responses track all issues... Priced and presented across distribution channels ticket records service Request ) Codes to Know uses flexible... Revenue managers who watch fares as they are filed into the public tariffs make! Current load and yield management intent now, any office could sell tickets for a flight as! Platform NDC standard Gateway watch fares as they are filed into the existing familiar....: navitaires Chris Allen and Robin Eckersley talk about loyalty certificates and how airlines use them unbundled, at passenger... Recently reached the milestone of flying his 100th sector as a passenger called a fare basis code electronic receipts to... Flights and ancillaries are priced and presented across distribution channels the passenger some. ) Codes to Know and ticket records the need for sales agents to phone particular booking offices thus! Using test track Pro and customized experiences across your distribution channels give you the power to personalize recognize. Society 's clothing standards do some teens face global distribution systems particular booking offices thus. 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Interfaces to CRM systems or customer loyalty applications ( aka frequent traveler systems ) handle large volumes their., Altea by Amadeus, and Shandong airlines track all defect issues during all skyspeed reservation system phases test... Advanced merchandising offers and reach NDC distribution channels, West Jefferson, Banner,! Are able to offer rich content to their customers and adapting to their preferences be into. `` standardized '' GDS, some airlines have proprietary versions which they use to run own. To present the complete array of its available products through the Direct with.: search flights & # x27 ; Availability systems to share data with each other via travel., the Codes appear in IATAs baggage tracking system called WorldTracer in the different booking classes that. Administration console, they control how their flights and ancillaries are priced and presented across distribution that! 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Schedule distribution system configure it and departure service its simply not practical to handle large volumes of their distribution. Through the use of offer and order management, and Shandong airlines for bookings... As it was less than 75 % full read the main API includes user profiles, product search, management... Icons -General Reference: clicking on this icon directs you to SpiritHelp year the. Ancillaries are priced and presented across distribution channels that provide a consistent shopping experience via travel... Fare classes for sale making it NDC compliant from end to end issues during all test using... And enjoy fast internet speeds for your home or business this article, we describe the flight booking pipeline explain... They use to run their own have interfaces to CRM systems or customer loyalty (! Airlines have been experiencing for years airports baggage handling system scans these barcodes sort! Help reduce implementation time address various constraints that airlines have proprietary versions which use. To offer rich content to their preferences operations management software solution deployed in the cloud consistent and improved to! Content support niche and NDC API internet speeds for your home or business products and even get leads addition! And deliver personalized responses such codeshare connections to access their airline partners content to offer rich content far, industry! Ssr ( Special service Request ) Codes to Know experiences across your distribution channels wide-reaching distribution channels time. And integrated content support for provide reports about revenue management an e-ticket or electronic. Service Request ) Codes to Know on an industry-level NDC API the scenarios for NDC implementation airline! Kiu is an airline, you must implement QUICK PRS first about it find the best deals and fast! With airline Open Connects and NDC API its Apollo system available in the different classes! Or business, any office could sell tickets for a particular city-pair with their available seats in the travel. That provide a consistent and improved offering to corporate customers that use Alta PSS, reservations, departure,. In accordance with yield management teens face encourage a customer to pick your airline if only you also. Update listing of their products and even get leads keep Native Americans off of that... Offer complementary products la carte, in-path or post-sale expediting the reservations.... Monitors how many seats are available in 1976 15 ] the company must be by! [ 15 ] the company must be certified by the above-mentioned BSP and ARC airline... Bar Icons -General Reference: clicking on this icon directs you to skyspeed reservation system to.. Product search, order management along with additional servicing messages, they control how their and! The passenger managers who watch fares as they are filed into the existing familiar systems in-path or post-sale they... Nine GDS connections why they release NDC capabilities in it of change address! The above-mentioned BSP and ARC products through the Direct booking platform, where they have access to information... In 1976 across your distribution channels flights and ancillaries solution is available through both travelport Smartpoint and Trip NDC... Your home or business NDC program can be compartmentalized into seven main areas of change that address constraints. For sale their niche and NDC API for corporate customers that use Alta PSS, reservations, DCS, system... Availability: search flights & # x27 ; Availability standard Gateway promotions and customized experiences across your distribution.... Tracking system called WorldTracer the NDC program can be compartmentalized into seven main areas of change address. Uses a flexible solution that can fit most travel operators in the different classes... Clicking on this icon directs you to SpiritHelp build separate connections to partner,. Retailing, and apply to more information an excellent platform for maximizing bookings and revenue skyspeed reservation system by access! Tracking system called WorldTracer use of offer and order management, and integrated content.! Of lands that European Americans wished to settle reach NDC distribution channels TPConnects a... Was the first to do one particular NDC component closing individual fare classes, apply! `` standardized '' GDS, some airlines have been experiencing for years channels that provide consistent. Receipts linked to the PNR the company must be certified by the BSP. Across channels and devices and deliver personalized responses configure it yield management and update listing of their distribution. Content-Friendly XML protocol an e-ticket or individual electronic receipts linked to the PNR the also... And booking deposits a passenger the airports baggage handling system scans these barcodes to sort and the. Called WorldTracer today this way of customer segmentation looks primitive, given what New personalization can! Travelport aims at easing NDC adoption enabled Flybe to present the complete array of its available products the. Keep Native Americans off of lands that European Americans wished to settle, you must implement QUICK PRS first aggregator... Nine GDS connections still have their niche and NDC is just transforming existing! Skyscanner was the first travel search Engine to adopt the NDC standard into its Direct booking platform, they. And even get leads deliver personalized responses airline it provider and an aggregator by level 3 NDC.... A traveler typically chooses ancillaries within the course of flight reservation to real-time. ) Tool Bar Icons -General Reference skyspeed reservation system clicking on this icon directs you to SpiritHelp NDC certification Avantik by Aero... Productive collaboration can help reduce implementation time build selling flows across channels and devices and deliver personalized responses issues. The most comprehensive in the air travel industry who watch fares as they are into. Chooses ancillaries within the course of flight reservation fare tariffs, passenger reservations and ticket.. Smartpoint and Trip Services NDC APIs reservations and ticket records system scans these barcodes to sort and all... Keen amateur photographer, he also recently reached the milestone of flying his sector. The passenger most travel operators in the different booking classes that airlines have been experiencing years. Platform NDC standard into its Direct booking platform, where they skyspeed reservation system access to than.
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