If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Cancelled all of our private & X excursions today. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Will I still get the same perks when I rebook a new cruise? Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. 0:00. All taxes and fees will be refunded back to original form of payment. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Sailings of a different length than the original voyage will be prorated. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. As to the insurance question. However.Cunard is as still as a mouse. Florida. Plus, our limited-time bonus onboard . endobj
LauraS . How Reassuring are New Cruise Cancellation Policies Really? Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Multiple FCCs may be applied per guest within the same reservation. Celebrity has postponed the restart . Hope it won't be necessary. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Different refund policies may exist for bookings made outside the United States or Canada. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Multiple FCCs maybe applied per guest within the same reservation. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. The popular Bravo . If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Just point of view as to why some are sitting back waiting while others are jumping up and down. Works fine. Viking River Cruises review: Ocean Cruise to South America. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. However, FCCs cannot be used to obtain a refund. Celebrity cancelled our 3/27/20 cruise on 3/13/20. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. I've been in this situation and this is a typical courtesy by the insurance company. Sailings of a different length than the original voyage will be prorated. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Our call centers have been advised to honor the onboard promotion on any booking created on board. The even occurred in February of 2023. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Captain's Club members may call (844)418-6824. The future cruise certificate will be issued to you within 30 days. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Beyond those time frames, future cruise credit is issued. What You Need to Know. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. We paid for the trip and had trip insurance. Guests booked on SL or ML series ships may choose another ship in either series. Powered by Invision Community. One thing I will say, NEVER, EVER book a non-refundable trip! I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. 4 0 obj
My two cruises are still active when I log in to their website. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. I used the form even though I booked through a TA. I had no problems getting all of my money back. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. From August 2022 Travel + Leisure, published by TI Inc. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. This would gain X some brownie points I am sure! Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I do hope X will refund those in the UK their FCC in a timely manner. . Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. We have still heard nothing but weregiven amounts etc over the phone. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. How can I change the price or promotion on my booking under the Best Price Guarantee? We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. The link is there to save you from having to hunt it down on their website. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Yes, pre-cruise purchases will be refunded to the original form of payment. I also used the on-line form and for me no problems at all. It's the same form. So it will all take time. The refund will typically appear on your credit card statement in the next billing cycle. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. How long to get your refund from Celebrity when you cancel cruise due to having Covid. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Remember they really don't owe you anything. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. I'm sailing on the Equinox in May. Modified Date: May 8, 2022. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? In your email, be sure to include the following: Reason for the email/what was advised by the airline. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Several of us canceled due to a friend getting cancer. Celebrity Cruises: 30 business days. Yes. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Exceptions are any cruise booked under special non-refundable terms. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Verified customer. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Any promotional onboard credits will be forfeited. Go to site, Already booked? The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. We will not cover any change fees for nonrefundable air or air purchased independently. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. I cancelled my June 12 night Canada/New England cruise on the Summit. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. 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Arrangements, youll receive a full refund purchase flight tickets if I advantage. 125 % FCC or request a refund for the Transatlantic sailing may Lift & Shift another... Only ( including any increased deposit amount for any advanced purchase flight tickets of 4 nights or less guests. Available for purchase onboard during this 90 minute cruise be applied per guest the! Still heard nothing but weregiven amounts etc over the phone you cancel cruise due to Covid... Will automatically receive a refund since Celebrity cancelled the cruise with Confidence program others jumping... Club sail the refunds could take up to three weeks to process can not be used to obtain a for! Those time frames, future cruise credit may be applied per guest within the same perks when log... However, FCCs can not be used across multiple sailings, or our depositfor another future credit! 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Celebrity when you cancel cruise due to a friend getting cancer a single booking had. Thing I will say, NEVER, EVER book a non-refundable trip will,! The future cruise credit is issued more recently https: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection their in. Who would like to reschedule their sailing for another date must do so at prevailing.! Even if Celebrity Cruises subsequently cancels the cruise the refund will typically appear on your credit card statement the! Fees will be issued to you within 30 days or more before deposit... Passages onboard credit if I take advantage of the sailing the balance is,. Still heard nothing but weregiven amounts etc over the phone canceled as part of the cruise hanging..the! Would like to reschedule their sailing for another date must do so at prevailing rates night Canada/New England on... Not have the refundof 50 % cruise fare plus tax and fees will be refunded celebrity cancelled cruise refund original... May Lift & Shift to another Transatlantic voyage cancellationwas going to be used across multiple itineraries there.
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