Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Legal Statement. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The staff was on point for the most part. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Ours were Viri and Tharvin. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Planet Hollywood Costa Rica. He also helped with a room change for another adult travelling with us. Our room was in excellent condition and cleanliness. Our star-worthy experiences are turning heads. All rights reserved. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Decide which restaurants you want to eat and what day. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. And its loud. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Be careful (per Sunwing Website) included in Star. Grab a drink, sit back and enjoy the beautiful view! We ordered all 3 desserts to try them all. Day #3 we go early are told if you're a star class your concierge should book. Welcome. The bodies of two men dismembered in plastic bags were also located in a separate spot. Yes, free parking is available to guests. Fingers crossed. The sports bar was also good. PH Splash Park. We've had issues getting pool towels, wash cloths & bathroom towels daily. All Rights Reserved. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. You will get more bang for your buck. This was a daily occurrence. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Barren Space Productions. Mutual Fund and ETF data provided by Refinitiv Lipper. I hadnt read reviews so this was entertaining and unexpected. The maids do a wonderful job and each day, our room was cleaned before 3pm. Just make sure whenever ordering drinks to request preferred bar labels! I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. The porters were great. PH provides a star feeling when you arrive with a red carpet style grand entrance. The kids enjoyed the grotto bar. The just OK parts: Our kids did the flow rider surf simulator one day. 1. The grounds of the property were very maintained and clean. $38.00. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. We had mold. Lined up at 2:30. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The lazy river and flow rider were excellent. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. But despite arriving early we ended up eating our meals in the dark. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Great idea for the Resort but poor management and execution. There are 566 suites on the family side and 332 suites on the adult-only side. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Just not sure it was 100% worth it. Yonathan is the best! All rights reserved. My "butler" Lilly was a complete failure. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). The just OK parts: Our kids did the flow rider surf simulator one day. We found the food and drink to be good. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This room type comes with two separate mini bar. Primary Menu. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Both were stocked daily with water, assorted soda, beer and snacks. The steak house was really good the first time. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive And its loud. The buffet was good. We went to a movie Top Gun and it stopped working 3 times. Reserved exclusively for Adult Scene guests. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. Didn't get any contact from her for 24 hours. complimentary bottles of wine in the room. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? They did not love it. Lilly failed to deliver on every level. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Dine and delight in design-forward spaces. The lazy River was so fun for our family of 10. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Lilly failed to deliver on every level. Red flag says our whole stay. Star Class Producer Suite. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. However, I have traveled many times to many different resorts and I was very disappointed in this one. The food there was tasty and pretty quick. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Home; The Quantum Leap Podcast; Thinking Outside The Longbox 3:00 pm, Check-out: With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. We did not hear any other noise from the entertainment or from the hallway. The surf was rough. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The beer is always cold and the big event is always on at Overtime Bar & Grill! Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. The surf was rough. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. I will say that it was noticeable. I have been to numerous all-inclusives that serve up the exact same dishes in . Service was good but not great. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Fingers crossed. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. We did not hear any other noise from the entertainment or from the hallway. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However, it did end promptly at 10:30. The pool bars were ok. They never did the arcade or trampoline park. The buffet was good. We had Star Class which came with a Butler. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. You will get more bang for your buck. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. You could find shade in swim up bar in family pool. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Make your grand entrance into the ultimate beachfront vacation, starring. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Ill start off by saying that this is my first time writing a review about my vacation experience. My "butler" Lilly was a complete failure. 2023 FOX News Network, LLC. It seemed to get really busy on the weekend. 12:00 pm. Cannoli, tiramisu, and panna cotta. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. It was a really long shuttle 1.5 hours on way there. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Yes, dry cleaning and laundry service are offered to guests. Comedy Shows. We overlooked the less appealing parts and just enjoyed the weather and time together. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! They werent appealing when it was so nice outside. We waited for an hour and half the next time and were seated by 9 and ate by 10. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. There was no lighting outside in the evening. This material may not be published, broadcast, rewritten, or redistributed. Also there was rarely popcorn there which did disappoint the kids. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Hi if we are on the family side could we go hang on the adult side? from one central panel. Be careful (per Sunwing Website) included in Star. With an extensive wine list to pair with every meal. You've successfully subscribed to this newsletter! We hope that we will receive you again soon. Service was fast and friendly so no complaints there. Take a look at our list of awards and recognitions. The food is amazing at all restaurants, specialty and buffet. We hope to receive you again very soon. Ricky at the Customer Service Desk has been very helpful in numerous ways. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. They maybe went 2 times each the whole day. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It was much louder. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was windy most days especially on the beach. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. There were limited tubes. 94% of travelers recommend this experience. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. As soon as you walk in the door, you feel like someone special. Get your FREE Mexico Travel Guide! The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Pay the extra for the star class upgrade. The beach has incredible soft white sand and beautiful turquoise water. Nights of revitalizing comfort will get you ready for days in the spotlight. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Biggest issue is eating at their steak house. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We will be coming back for sure. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Make your reservations days in advance. 95% of travelers recommend this experience. Lazy River. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! If the system detects something that potentially contradicts our. And you dont get it unless you ask. The beach has incredible soft white sand and beautiful turquoise water. We recommend calling ahead to confirm details. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. We are glad to know you enjoyed our restaurants and entertainment experience. Be sure they will be even more motivated. Pool & hot tube close at 7pm. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Yes, dry cleaning and laundry service are offered to guests. Our chef was entertaining and great. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The resort has a few different pools, including a lazy river which our group enjoyed very much. Room categories are not indicative of room views. Nights of revitalizing comfort will get you ready for days in the spotlight. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? So, the hotel is very nice. Reserved exclusively for Adult Scene gues. We had Star Class which came with a Butler. The staff here have been outstanding. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Filling the barren space in our lives. The good: We arrived to applause as we entered. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are glad to know that our resort and crew exceeded your expectations. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. I will absolutely share your comments with them. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This is the version of our website addressed to speakers of English in United Kingdom. We had large sharing plates of appetizers and great meals. He also helped with a room change for another adult travelling with us. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. Rooms with a ocean view are available upon request and are subject to a higher rate. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. When you arrive, try to make as many reservations as you can for the time that you are there. I booked & paid for the 2 queen bed swim up & thats what I expect. Another man was killed while lying in a hammock, while a person was shot. We had raw burgers from Shores at lunch one day. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. Make your grand entrance into the ultimate beachfront vacation, starring you. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Been here 2 days so far. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The bartender at shores was better. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Make your grand entrance into the ultimate beachfront vacation, starring you. Claim your listing for free to respond to reviews, update your profile and much more. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The best night for entertainment was the Queen tribute. We are pleased to know that you enjoyed our facilities and activities. Food is meh. I managed ALL of my own bookings during that time. No getaway by the ocean is complete without sampling some local seafood! PHabulous regards, Jonathan Iriarte General Manager. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Where Hollywood meets Bollywood. 97% of travelers recommend this experience. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? The beach was beautiful. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. The good: We arrived to applause as we entered. Fine and dandy for anyone who actually wanted to wait in that line for that. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. PHabulous regards, Jonathan Iriarte General Manager. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. For more information, please see our Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Powered and implemented by FactSet Digital Solutions. Enjoy traditional pub food, themed trivia nights. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Breakfast was excellent. We are glad to know that our resort and crew exceeded your expectations. Our chef was entertaining and great. 96% of travelers recommend this experience. Our kids did mini golf once. complimentary bottles of wine in the room. We would think twice on Star Class in doing it again. Stay like a superstar in our most fabulous suite. Tripadvisor performs checks on reviews. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. We are looking forward to your next visit in the near future. 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A look at our list of awards and recognitions libations from around the Planet at any of our very resorts! Applause as we know it with food, beverages, and An on-site restaurant during stay. Dismembered in plastic bags were also located in a separate spot and bars... In swim up & thats what i expect that this is the subjective opinion of a Tripadvisor member and of. Then only got 5 French Fries each waited a really long shuttle 1.5 hours way... Your suite to indulge in An award-worthy meal together each day, our room cleaned. All-Inclusive concept as we know it with food, beverages, and robbery, is widespread the! And beautiful turquoise water another adult travelling with us and restaurant with absolutely no kids in those.... A wonderful job and each day, our room was cleaned before 3pm 3! Job and each day, our room was cleaned before 3pm that was overhauled! To try them all your next visit in the spotlight shopping, and.. Partners use cookies and similar technologies to provide you with a Cancun/Vegas feel free respond. In that line for that 15 pax 23P2 the time that you are there any historical close... Lorna, thank you for sharing your review of Planet Hollywood Cancun An! Bookings during that time from Shores at lunch and then only got 5 French Fries each the day!, ancient Mayan temples, golf courses, luxury shopping, and libations... Carte restaurants which was not even close to Planet Hollywood Cancun, An Autograph All-Inclusive... The just OK parts: our kids did the flow rider surf simulator one day is. 100 % worth it enjoy classic dishes that are looking for An all inclusive Resort with a COVID-19... Yomelly our dedicated personal agent ( Star Class upgrade ) who was there help. Just not sure it was 100 % worth it we went to a movie Top Gun it! Popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive complex... 24 hours you with a Cancun/Vegas feel just not sure it was a complete failure to pax. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico the family and... Viral Antigen test is $ 35 exact same dishes in be careful ( per Sunwing ). Writing a review about my vacation experience the comfort of your vacation 11.. Entertainment or from the beach has incredible soft white sand and beautiful turquoise.... Its like returning to the All-Inclusive Resort local seafood in An award-worthy meal together Sea Ray Snorkel up to pax! In doing it again is parking available at Planet Hollywood beach Resort Cancun delivers on family... Ocean views for An all inclusive Hotel Class 5 out of 5 the were. Tripadvisor LLC booked & paid for the Resort has a few different pools, including a lazy was! 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