On one carrier I worked with we presented each biz passenger with a welcome letter signed by the captain. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. You can currently buy points and miles with up to a 100% bonus but should you? After one hideous Air Canada experience Id give them a look if the price is right. :-). The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. Mushroom soup (for some reason the salad isn't marked Vegetarian), followed by mushroom risotto. customer service is always welcomed by those who are discerning enough to appreciate it.. Our food service and menu offerings vary by cabin type, aircraft and flight duration. The crew on this flight was fabulously friendly. . WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. Im a bit surprised they serve this in plastic cups rather than in proper glassware. Must keep an eye out for new 787s. We'll run a soft credit check to find special offers, but it wont affect your credit score. good varied menu available on demand whenever you wanted it and pleasant staff. WS Rewards elites get Plaza @John My dessert was served 3hr40min after takeoff. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. They have ten working in economy? The crew was also very friendly. And the dishes are making me hungry. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Not much variety there. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. cons="Middling ground experience in London, not the most comprehensive IFE selection." Available on: Boeing 787-9 Dreamliner As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. ", The slow service sounds exactly like my experience with QSuites. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. Tables individually laid up, espresso based drinks. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. Or maybe there were some trainees onboard. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. The meals available are: joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. It's tough to achieve. You should tally up how many business products you've actually tried! I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. this is great - looks nice, and this sounds like teething problems. 1) On which routes will Westjet be flying this plane besides Calgary to London? Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. Precisely the same reason that some people go out of their way to fly SQ. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. Most important was the hard product was insanely wonderful. I'm sure they will work out the service speed issues over time as they work out the kinks. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. I immediately knew that I wanted the poutine. @SuperVC10 That would leave Canada with one airline. There are noise canceling headphones, which are alright, but nothing special. their business class options include: first class, business class, and economy class. Flights Vacation Rentals . View Menu. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. And the dishes are making me hungry. That should help speed up the initial part of the service. Genuine puke material. WS was the refresher I needed. My hat is off to them! I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. Tuesday, April 30 Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. 20 min between each course seems reasonable. @Mark. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. @ Richard Toscano -- It all depends where you're originating. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). And a lot of airlines keep cabins really warm. You have successfully joined our subscriber list. 3 p.m. Learning a business class service in class will only get you part way. 619 were here. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. With models. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). This reflects in the marvellous service. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. I enjoy the service but also appreciate the down time before landing. Overnight, you want the sleep time. I happen to be passionate about good customer service because that is WHO I am and I agree that is how I like to be treated. The Wi-Fi speeds were excellent when I used it. My advice is travel with layers. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. You didnt order the fish! Also a very different viewpoint in service speed in one direction vs other. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. I never fly SQ because Singapore Girl tells me everything I need to know about whats on offer. I had a truly memorable flight with WestJet. WestJets 787 business class has so much potential. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. Good people in this business are people who like people and are likeable themselves. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Reminded me of Wardair or Canadian Airlines but better. View the current offers here. Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". Neither is this North American Airlines sleazy PR as suggested previously. In general the crowd in business class seemed very leisurely and very excited. Awesome. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. That's exactly the case with the Amex Platinum card. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Shortly after we reached cruising altitude, flight attendants came around and took another drink order. Were so glad to have you here today Most important was the hard product was insanely wonderful. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! I travel for pleasure only, no business. With some experience and a few months, the meal times shrank dramatically to acceptable levels. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. See Larger Map - Get Directions. First I walked through the four rows of premium economy. WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Westjet 's Booking Reservations Service. Seasonal start and end dates apply and are indicated in the booking flow. I have experienced better. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. Similarly, I liked the style of the menu and wine list. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. @ ptahcha -- Sorry if I wasn't clear. The one on the left is simply a small storage compartment with a mirror, while the one to the right has the entertainment controls, headphone jacks, and USB and 110v outlets. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. Give them some time, they'll iron out the kinks. But Ben, maybe you were starving and eager to eat & drink something. And, while the airline does have a partnership with Qantas' Frequent Flyer program, not one of my searches turned up any results. Promising start: A review of WestJet's business class on the 787-9 from London to Calgary, This post contains references to products from one or more of our advertisers. Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. Westjet isn't comparable to SQ, QR and others you're all discussing. Miles? They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Now, I want to see more canadian wines onboard. Hub order is Calgary > Toronto > Vancouver. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. It was 40 minutes after takeoff before my order was taken. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. Frankly, I was ready to not stop eating for the entire flight. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. Westjet Business Class Boeing 787 DreamlinerWestjet 787 Business Class London to Calgary.Come and fly with me on the Westjet 787-9 Dreamliner in business cla. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. Interesting that it was the same in Biz on your flight. 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